1. Introduction

Welcome to Al-Hafeez Dry Fruits (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (e.g., alhafeezdryfruits.com) or place orders with us.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information you provide: name, email address, phone number, shipping address, billing address, payment information (e.g. credit card, bank transfer details), account login credentials.
  • Order & transaction data: order history, products purchased, date/time of purchase, delivery preferences.
  • Usage Data: information about your interactions with our website (e.g. pages viewed, clicks, device and browser type, IP address, cookies).
  • Communications Data: any messages or correspondence you send us (e.g. support requests, emails).

3. How We Use Your Information

We use your personal data for these purposes:

  • To process and fulfill your orders, including delivery and payment
  • To communicate with you about your orders, returns, refunds, or customer service
  • To send you promotional offers, newsletters, or updates (if you opt in)
  • To improve our website, features, and user experience
  • To detect and prevent fraud or other unlawful activity
  • To comply with legal obligations

4. Sharing & Disclosure

We may share your data with:

  • Service providers / third parties: such as payment gateways, delivery/courier firms, IT infrastructure providers, analytics providers
  • Legal or enforcement purposes: in response to lawful requests (e.g. courts, government authorities)
  • Business transfers: in the event of a merger, acquisition, or sale of business assets

We do not sell or rent your personal information to third parties for marketing without your explicit consent.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences
  • Maintain your session when logged in
  • Analyze site usage and traffic patterns
  • Deliver targeted advertising (with consent, where applicable)

You can choose to disable cookies in your browser settings, but please note that some parts of the website may not function properly.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected (or as required by applicable law). If you request deletion of your account, we will securely delete or anonymize your data (except what we must legally retain).

7. Security

We adopt reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, update, or delete your personal data
  • Object to or restrict processing
  • Withdraw consent (where processing is based on consent)
  • Receive your data in a portable format
  • Lodge a complaint with a data protection authority

9. Children

Our service is not directed to children under 13 (or higher minimum legal age in your country). We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by posting the revised version on our website with a new effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please reach out:

Email: Alhafeezdryfruits1@gmail.com
Address: Dr Bano Road Quetta