This Returns & Refunds Policy explains your rights when returning products purchased from Al-Hafeez Dry Fruits, and how we handle refunds.

1. Eligibility for Returns

  • You may return a product within 10 days of delivery.
  • Products must be unused, in original condition, and in their original packaging.
  • Products showing signs of use, damage, or missing original accessories may be refused.
  • Some items may be non-returnable — we’ll indicate these at purchase.

2. Return Process

  1. Contact our customer support within the return window and request authorization (provide order number, reason, photos).
  2. Once approved, pack the item securely and ship it back to us (we will provide return address).
  3. For your protection, use a trackable shipping method; we are not liable for lost returns in transit.
  4. After receiving and inspecting the return, we’ll notify you of refund or exchange eligibility.

3. Refunds

  • When a return is accepted, we’ll issue a refund via the original payment method within [X days, e.g. 7–15 business days].
  • Shipping or handling charges are non-refundable unless the return is due to our error (e.g. wrong/damaged item).
  • Depending on your payment provider, it may take some time for the refund to reflect in your account.

4. Exchanges

  • If you prefer, we may offer an exchange (for a different size, variant, or equivalent value).
  • You may be responsible for return shipping costs for exchanges, unless the error is ours.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately (within 2 days with photos. We will handle repair, replacement, or refund at no extra cost to you.

6. Cancellation

You may cancel an order before it has been shipped. Once shipped, the standard return policy applies.

7. Lost or Missing Returns

If a returned package is lost or does not reach us, we may request proof of shipment tracking number before processing a refund.

8. Policy Modifications

We may update this Returns & Refunds Policy periodically. Any changes will apply to new purchases from the effective date.

9. Contact Us

For returns or refund queries:
Email: Alhafeezdryfruits1@gmail.com